***** by DialDirect

On Friday 28 Aug 2020 called dial direct to ask about cash back because since I was moved to them in without my concern 2011 by Virgin Insurance I have never received cash back for not claiming. I was then advised that virgin insurance is supposed to give me cash back. I am talking about people who advised me that I was transferred to the in 2011, Virgin insurance does not exist anymore , people who have been debiting my account for the longest years. So I asked them how can I claim from Virgin when they no longer exist and you are currently taking the money from my account. I was fumming and canceled my policy. But that does not mean I will stop fighting for my cash 8 years cash back! I want it back!!! This is the very same company that I moved from when I joined Virgin. I moved from and was with them for more than 5 years. They again refused to give me cash back. When I asked them I was told I took an option of low premium increase with no cash back. I then informed them that no one made me choose between the two. I demanded they retrieve the recorded tape when I first joined in and listen to the conversation, which they did and confirmed that its true I was not asked to choose between the two and still refused to give me cash back. Bottom line DialFirect is not good nor trustworthy insurance company!!!