MK
Marilize K

1 reviews | Active since Apr 2019

02 Apr 2019, 15:06

*****

Dial Direct *****s their clients ......I took out household Insurance and for some stupid reason the cover is only for Storms and Fire and not THEFT ...how stupid can that be not to have theft as the std basic cover as this is the day to day challenges we face , But they neglect to ensure that you taking out the correct cover only at the time of claiming you are advised when you have paid for years and years and in the end have no cover .

this is unexceptionable and they take forever to give you feedback

0
Replies (2)
Dialdirect
Dialdirect's reply02 Apr 2019, 15:40
Official
Hello Marilize.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team.

Best regards,

Dialdirect
Dialdirect's reply05 Apr 2019, 15:23
Official
Hello Marilize,

Thank you for allowing us the opportunity to review this matter.

As per our discussion, we can confirm that your theft claim will be processed. An e-mail containing further information in this regard was forwarded to you.

Regards,

The Dialdirect Team

Best regards,