lI
lyle I
1 reviews | Active since Jan 2014
21 Nov 2015, 17:30
Feedback PLEASE
Dear Dialdirect<br> I've been trying relentlessly to try and get feedback regarding my 3rd party excess recovery, needless to say your staff has not given me feedback after numerous request, your one staff member even went as far as saying I was contacted for feedback yet nobody ever phoned me, please be so kind as to furnish a Progress report via email<br> Regards
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Dialdirect's replyOfficial
23 Nov 2015, 08:08Hello Lyle idas,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you without any success and a detailed message was left on your voice mail.
We will investigate any service failures and address the matter on an internal basis, as feedback to our customers are one of the most important aspects of our business, and it is clear that we have failed you in this regard, which we apologise for.
We have allocated your complaint to our legal department who will be in contact with you to discuss the way going forward.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you without any success and a detailed message was left on your voice mail.
We will investigate any service failures and address the matter on an internal basis, as feedback to our customers are one of the most important aspects of our business, and it is clear that we have failed you in this regard, which we apologise for.
We have allocated your complaint to our legal department who will be in contact with you to discuss the way going forward.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply23 Nov 2015, 08:08
Official
Hello Lyle idas,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you without any success and a detailed message was left on your voice mail.
We will investigate any service failures and address the matter on an internal basis, as feedback to our customers are one of the most important aspects of our business, and it is clear that we have failed you in this regard, which we apologise for.
We have allocated your complaint to our legal department who will be in contact with you to discuss the way going forward.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you without any success and a detailed message was left on your voice mail.
We will investigate any service failures and address the matter on an internal basis, as feedback to our customers are one of the most important aspects of our business, and it is clear that we have failed you in this regard, which we apologise for.
We have allocated your complaint to our legal department who will be in contact with you to discuss the way going forward.
Please feel free to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
Best regards,