eD
edelweiss D
1 reviews | Active since Dec 2012
15 Jul 2015, 09:25
feedback?
I have logged a request 01 June 2015 regarding my excess on my new household policy. To date I have to request feedback as Thumelo only called 06 July apologising as he assumed that the matter has been sorted. I asked him to revert back to me 07 July, and I am still awaiting his email and call. This is unacceptable, as I am being debited on time, yet nobody has the decency to treat me fairly as a client.
Helpful (0)
Replies (1)0
Replies (1)
Dialdirect's replyOfficial
15 Jul 2015, 13:52Hello edamons134@ ,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We will escalate this matter to the relevant manager and revert back as soon as possible.
Apologies for any inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We will escalate this matter to the relevant manager and revert back as soon as possible.
Apologies for any inconvenience caused.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply15 Jul 2015, 13:52
Official
Hello edamons134@ ,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We will escalate this matter to the relevant manager and revert back as soon as possible.
Apologies for any inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for your posting and allowing us an opportunity to investigate your complaint.
We will escalate this matter to the relevant manager and revert back as soon as possible.
Apologies for any inconvenience caused.
Kind Regards,
The Dialdirect Team
Best regards,