LA
Lauren A

1 reviews | Active since Sept 2014

10 Jul 2023, 09:49

FEDUP NOW!!!!

There has still been no change to my policy premium. You guys were quick to move it up but taking forever to put it back to the original amount. I am so tired of being on the phone or requesting call backs. I sent my tracker fitment certificate well in advance before last month's deduction but you still debited the inflated amount and it still has not yet gone down to the original amount so you expect to deduct the inflated premium again this month????? I EXPECT FEEDBACK ON THIS AND THE THE AMOUNT TO BE FIXED. I ALSO EXPECT TO BE EITHER CREDITED THE DIFFERENCE OR THAT YOU ADJUST YOU DEDUCTION A,OUNT FOR JULY MINUS THE AMOUNT EXTRA ON LAST MONTH'S PAYMENT!!!!!

0
Replies (1)
Dialdirect
Dialdirect's reply10 Jul 2023, 09:51
Official
  Hello   Lauren Arendse 
 
We are sorry to hear about your experience.
 
Our dedicated team will be in contact with you.
 
Kind regards,
Dialdirect Team 

Best regards,