False Advertising and Uneducated Staff

I downloaded the DD App to teack my trips. After 2 months of not earning anything I was told I was registered as a “test” user and did not qualify. Now another two months later and still no money back. Always with another story. Such false advertising with a 28 day rollong period, when in fact they mean only the last 28 days of the month counts. There are constantly updates to the App and if you not aware of these updates you get penelised. Now this month I check, my 13 trips suddenly reduced to 7 trip with zero cashback where all along the whole month a cashback amount refelcted - FALSE ADVERTISING again. In terms of the App, one of my trips from beginning of the month is still calculating and now it doesn’t count- who’s fault is that?? Claim to be FAIS compliant but they don’t disclose full details - only what suits them. I then chat to Kim Vaughan and damn what a disaster. Firstly she starts making assumptions without even checking my policy. I had to tell her to check my policy. Upon checking my policy she tells me exaxtly what I told her and doesn’t answer my query at all. I then tell her my one trip isn’t loaded yet to which she tells me to email their IT team and sends me a list of things to email through- here’s the best patt, it’s an internal list where it refers to the client as “they” so begging for assistance with my query she than expects me to do her job as well and has the cheek to send me a msg saying is there anything else she can help me with- seriously she didnmt even help me with anythi g to start with. I’m so dissapointed in the lck of serive and knowledge of this team that I’ll be looking for other Insurance outside of Telesure asap!