MM
Michelle M
1 reviews | Active since Mar 2015
04 Sept 2023, 14:34
Failure to process a policy cancelation
Dial Direct refuses to cancel their policy and refund my husband. Their debit order can't be reversed at the bank, due to it being a Debi-check, which my husband didn't authorize. They have said they canceled the policy 3 months ago but the debit is still going off his account till today.
Helpful (0)
Replies (6)0
Replies (6)
Dialdirect's replyOfficial
04 Sept 2023, 14:44Hello Michelle Maluleke,
We are sorry to hear about your disappointment.
Our team will investigate the matter.
Kind regards,
Dialdirect Team
We are sorry to hear about your disappointment.
Our team will investigate the matter.
Kind regards,
Dialdirect Team
Dialdirect's reply04 Sept 2023, 14:44
Official
Hello Michelle Maluleke,
We are sorry to hear about your disappointment.
Our team will investigate the matter.
Kind regards,
Dialdirect Team
We are sorry to hear about your disappointment.
Our team will investigate the matter.
Kind regards,
Dialdirect Team
MM
Michelle M's updateReviewer Update
04 Sept 2023, 15:49Thank you for your response. Please make it snappy because it's been too long now. We are thinking of taking this to the short-term insurance ombudsman. What you're doing is wrong.
We want everything refunded and the for policy to be canceled.
We want everything refunded and the for policy to be canceled.
MM
Michelle M's update04 Sept 2023, 15:49
Reviewer Update
Thank you for your response. Please make it snappy because it's been too long now. We are thinking of taking this to the short-term insurance ombudsman. What you're doing is wrong.
We want everything refunded and the for policy to be canceled.
We want everything refunded and the for policy to be canceled.
Dialdirect's replyOfficial
04 Sept 2023, 15:54Kindly note that we have escalated the matter, and our team will be in contact as soon as possible.
Dialdirect's reply04 Sept 2023, 15:54
Official
Kindly note that we have escalated the matter, and our team will be in contact as soon as possible.
MM
Michelle M's updateReviewer Update
04 Sept 2023, 16:11Thank you. Please make sure this whole thing is resolved before the end of this week. It's a lot of money that's being debited from my husbands account.
MM
Michelle M's update04 Sept 2023, 16:11
Reviewer Update
Thank you. Please make sure this whole thing is resolved before the end of this week. It's a lot of money that's being debited from my husbands account.
Dialdirect's replyOfficial
04 Sept 2023, 20:29Our team will make sure they attend to the matter.
Dialdirect's reply04 Sept 2023, 20:29
Official
Our team will make sure they attend to the matter.
MM
Michelle M's updateReviewer Update
05 Sept 2023, 14:14Dial Direct your team hasn't given us a call till today. Why are they taking time?
MM
Michelle M's update05 Sept 2023, 14:14
Reviewer Update
Dial Direct your team hasn't given us a call till today. Why are they taking time?