Extremely poor customer treatment on claims.

I have been a client for over 4 years. This is the first time I lodged a claim and what a fiasco it is.

First, you use a supplier with zero computer hardware knowledge. I told you that what their report says is complete nonsense. You kindly agreed that I can have my computer checked by someone I trust. This is good.

Now that I have supp**** the report, I get nowhere with you. All empty promises of callbacks from Marcelino Snow to get back to me. There is always an excuse for why I cannot speak to him.

I now called in to talk to The Claims Manager and again, I cannot speak to the person. when I made it clear I want to speak to someone now to sort it out as Im done with DialDirect's excuses, I got put on hold and left there untel the call dropped.

Good job on customer retention. Bye Bye Dial Direct.