Extremely frustrated by the lack of competency

<p>I have been struggling for around 3 weeks for someone to simply issue me with an acceptance letter of a policy I need to kick off in May '17 and nobody knows what to do or how to resolve this except telling me that I have to activate this on my online profile (which i CANNOT do as I am an ex Virgin Insurance member) or simply tell them to activate and then start paying for building insurance where I am not present in the property! I need to get access to a bond and this is holding everything back!</p>