Extremely disappointed with the bad service from Dial Direct

Disappointed with Dialdirect. I have been a loyal customer of this insurance since 2018 of which I have never claimed until now. My car was broken into. The fix here is just a lock and maybe painting of the bumper, however, it’s been 2 weeks and their panel beater is still waiting for parts. My gripe is once our case is handed over to the panel beaters, it’s like it doesn’t matter at all anymore for them. We are no longer a customer. They don’t follow up with us. For instance, Renew-it Rivonia has been waiting for my car look for 2 weeks and in that time I’m in their leisure and no one from my insurance side is pushing to help my car get fixed. On top of that, once the courtesy car expires, I need to make a plan about transport. I’m upset because I don’t get to choose the panel beater, dial direct chooses it. They don’t even follow up and check and worst part it’s like they don’t care.

That’s a ****py ****py model. I just want to know when I will get my car that’s it. I pay you and not the panel beater who you pay so get the car to me on time