Extremely Bad Service - Absolutely Shocking in 2020!!! :-(

The service when calling the helpline is shocking. The lines are so bad that you can barely year the consultants that I am speaking with. I was sent from pillar to post. I spoke to 7 people trying to find out about a license disk I was promised will be delivered to me. My license disk expired on he 31st May 2020, to-date I have heard nothing from this insurer.

When taking out my policy I was told that this would be covered. will consider changing insurance because Dial Direct lead me to believe that this was the best but clearly it is not. I am shocked at the service!