EXTREMELY BAD SERVICE!!!!!!!!!!!!!!

I was involved in a accident in November 2019, the person who knocked in to me was insured with Dial Direct. 2 days after the accident, i contacted dial direct to put in a 3rd party claim.

i have sent in all my documentation as requested by the agent assisting with the claim. however when i sent in my documentation through, on my registration papers the car states it is a 'built up'. The agent assisting in my claim sent me documentation to sign for an X amount which i signed and agreed for, the first claim amount that the agent sent me was for a "write off" vehicle. a few day later, i received an email to state that upon reviewing my documentation they notice that my car is a "Built up".

due to the internal error caused by the assessor the insurance does not want to pay out for the amount i have signed and agreed. i have appointed a lawyer to assist with the claim, which we have sent in a letter of demand. however the agent keeps on insisting they sent a 2nd offer and they waiting for it to be signed. i sent in a email to the agent why i am disputing the the 2nd offer. however the agent does not understand. that i signed for the 1st offer, and that the assessor has made a mistake which is costing me lots of trouble financially, emotionally and physically.

this entire experience with this company has been extremely bad. as i was not the person to caused the accident but their client, which i am suffering because i dont have a vehicle no longer, the car was purchase for work purpose, now i have to pay lots of extra cash just to get to and from work.

DIAL DIRECT IS A NO NO. there is no sympathy!!!!!!!