Extreme dissatisfaction with Dial Direct claim

Please avoid Dial Direct insurance. They are only interested in your premiums. I had a bad experience with their claims and internal dispute team. They are not prepared to honour a claim of storm damage to my alarm system. They repudiated the claim based on storm damage yet a storm caused my alarm system malfunction. The picture of the storm was sent. Their assessor , Digicall sent in TC electronics who only came in to take pictures to show deteriorated and old cabling. They didn't take into account that their own Digicall Assessor repairman had repaired the same system 11 months ago. Due to their poor workmanship the problem recurred. Dial Direct refused and their insolent and rude Dispute resolution personnel refuse to budge on their stance. That's of not honoring a claim. Their Assessor went in with a set of pliers into my ceiling and thereafter my system was completely non functional. Dial Direct didn't want to view the picture of the repairman with a plier shown on cctv footage. Their Assessor saw paint and glue on the joints of the magnets and drew on the conclusion that the magnets were old and corroded. My old alarm wires were there from my previous alarm system and the Assessor viewed that as current. Their Assessor, the Dial Direct personnel were out to repudiate a claim. That's their repudiation stance. Not to honour any claim. A most poor, pathetic company to deal with. The dispute personnel did not call timeously as she promised. Customer service is lacking in this company. I encourage my fellow countrymen not to support this company as they are not customer orientated.