Exploited, 16year customer missed 1month debit order and looses on bonus payback

Missed a debit order payment, once only, having been a DialDirect customer for over 16years. Dial direct staff and management was unable to arbitrate a fair case despite the global pandemic impacting financial income, late payments. They stuck by thier pre-covid19 policy mandating that I should have made the payment....Sorry Dial direct I was too busy trying to stay alive in the covid 19 pandemic.

Dial direct has no customer interest at heart. Their practices are antiquated, staff are not equipped to handle the situation and simply don't care attitude.... listen public! Please check your policy and stop supporting Dial direct, it's simple......you won't get anything out !