Excuses when having to pay for claim

<p>Good day,<br />There is a saying that, when you want to know how good an insurance company is, wait till you claim. We are insured with Dialdirect and had a car accident. The claim process was followed and the insurance company towed the car to their workshop for the assessment. The process was smooth sailing no issues.<br />All was well, the insurance confirmed that a car is a write off and they were in consultation with the bank for settlement. Days later when we were following up on the progress, that’s when things started to change:<br />1. We were told that the year model of the car is incorrect. We had to find proof that the model is correct.......that was resolved.<br />2. We were then given an updated policy that states that the policy holder is not supposed to drive the car. Do we again have to go through this? Really?<br />This is so unprofessional and embarrassing.<br />Zosti</p>