SI
Sheetal I

1 reviews | Active since Sept 2011

28 Mar 2025, 10:19

excessive premiums on policy that has zero claims to date !

I have been a client of Dial Direct for more than 10 years with comprehensive vehicle insurance. Never claimed for car loss in any form. I am quite upset that as of 2025, Dial Direct has continued to increase my premium to the point where its no longer affordable. increases have been through various reasons ranging from change in daytime parking having reverted to office (not remote) work, moved from sunninghill to kyalami but into a more secure estate. My premium has shifted from R1454 approximately to R1930 approximately over two months , that is a 33% increase and a complete *******....will cancel my policy and move (having obtained cheaper quotes elsewhere), once my cash back is paid out early May 2026.

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Replies (1)
Dialdirect
Dialdirect's reply28 Mar 2025, 10:21
Official
 Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you. 
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible. 

Kind regards,
The Dialdirect Team