SB
Sinta B
1 reviews | Active since Feb 2015
09 Feb 2015, 22:27
EXCESS INCREASED BY 149%
I am a Dial Direct client since 2008. In this time I only had a windscreen claim, I received a no claim bonus in 2012 and did not miss one payment.<br> <br> I had a accident end of January 2015 and when I reported this, the lady told me that my excess is R8 960.00! I was shocked! In November 2013 I bought a new car and they amended my policy. My new premium was R471.71 and my basic excess was R3 600.00. I was happy with this. There was no changes made by myself . The premium was increased in April to R577.00 which was fine, but I never expected this unfair increase with my excess!<br> <br> I totally understand the there will be increases from time to time and all the increases from 2008 - 2013 was totally reasonable and I had no reason to believe that the next increase will be 149%.<br> <br> I am still waiting for them to provide me with a good enough reason to justify this unfair increase. <br> <br>
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Dialdirect's replyOfficial
10 Feb 2015, 14:58Hello SWBoshoff,
Thank you for your comments.
As per our telephonic discussion we can confirm that the matter was reviewed and that we will apply the excess that you had knowledge of.
We can further confirm that your excess was also amended for future claims.
We apologise for the inconvenience caused and trust that you found the resolve that was offered to your satisfaction.
Regards,
The Dial Direct Team
Thank you for your comments.
As per our telephonic discussion we can confirm that the matter was reviewed and that we will apply the excess that you had knowledge of.
We can further confirm that your excess was also amended for future claims.
We apologise for the inconvenience caused and trust that you found the resolve that was offered to your satisfaction.
Regards,
The Dial Direct Team
Best regards,
Dialdirect's reply10 Feb 2015, 14:58
Official
Hello SWBoshoff,
Thank you for your comments.
As per our telephonic discussion we can confirm that the matter was reviewed and that we will apply the excess that you had knowledge of.
We can further confirm that your excess was also amended for future claims.
We apologise for the inconvenience caused and trust that you found the resolve that was offered to your satisfaction.
Regards,
The Dial Direct Team
Thank you for your comments.
As per our telephonic discussion we can confirm that the matter was reviewed and that we will apply the excess that you had knowledge of.
We can further confirm that your excess was also amended for future claims.
We apologise for the inconvenience caused and trust that you found the resolve that was offered to your satisfaction.
Regards,
The Dial Direct Team
Best regards,