AS
Ahmed S
1 reviews | Active since Apr 2013
30 Jun 2020, 09:14
Exceptionally poor customer service!!!
Increase in premium of 25% for being a client for over 10 years, claim free. Secondly, debited the wrong amount in spite of me making amendments to policy. Calls are recorded... please review. Terrible service!!!!
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Replies (2)0
Replies (2)
Dialdirect's replyOfficial
30 Jun 2020, 11:17Hello Ahmed,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply30 Jun 2020, 11:17
Official
Hello Ahmed,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's replyOfficial
09 Jul 2020, 12:43Hello Ahmed, Thank you for allowing us the opportunity to assist with this. We trust that the solution offered was to your satisfaction. Please accept our apology for any inconvenience that was caused. Regards,
Dialdirect's reply09 Jul 2020, 12:43
Official
Hello Ahmed, Thank you for allowing us the opportunity to assist with this. We trust that the solution offered was to your satisfaction. Please accept our apology for any inconvenience that was caused. Regards,