Endless Frustration: Months of Unresolved Cancellations and Unauthorized Charges

Rating: 0 Stars

I’m beyond frustrated with the incompetence of this team. Back in June 2024, I canceled multiple policies with Dialdirect via phone and email due to ongoing issues. Now, here we are four months later, and I’m still being debited monthly. Each month, I have to reach out to remind them to cancel what’s left of the policy, and I’ve requested a refund multiple times—yet absolutely nothing is done.

This monthly cycle of pleading for action has become a burdensome ritual, one I don't have the time or patience for. All I’m asking is for Dialdirect to follow through on their commitment to cancel this policy and issue the refund owed to me.