Empty Promises Horrific Experience

Still waiting for feedback and my cashback due.

On 10th August 2020 I called Dialdirect to cancel my policy with them. I spoke with Karabo, who then informed me that we have a cashback due and provided me with an amount. I then told Karabo that I will have to confirm with our director and get back to her. Later that day I called back to inform Dialdirect of our decision and spoke with Marius who then also confirmed the cashback due that Karabo previously confirmed. He then further advised that cashback was due and payable on 10 September but because the 10th was on the Thursday the payment would only be effected the following Wednesday, 16 September as payments are made on a Wednesday.

To date I have still not received the cashback that is due and confirmed by 2 agents.

I also called in 21 September and I spoke with Beverley, who kept dropping the call and then finally got through Jeramiah who was not able to assist but advised that he would get a manager to give me a call back. Again no-one called me.

Then I called back on 28 September as I no manager to agent got back to me and I spoke with Marius again who then put me through to a manager, who was Rubashin and explained my situation for the 6th time. Rubashin then advised me that he will have to speak to his manager and get back to me. Today, still no contact has been made to as to when my cashback will be paid.

Yesterday I get a courtesy call but did not want to listen as it was not anyone of the above mentioned people. I asked the lady to put me through to Rubashin and he wasnt available but was informed that he will call me back.

It is 2 months later and still this matter is not resolved. I was informed of the cashback and I do think this is due and payable as Dialdirect confirmed that it is due and payable. I would not be sucking this out my thumb and I do have the figures that was provided to me by Karabo and Marius in August

Hoping to get this matter resolved.

Kind regards, Yulene January