1 reviews | Active since Aug 2019
Empty promises and disgusting service.
I joined dial direct back in March 2019 because of the promises offered by the Sales person. Only to find out my policy stated a completely different story. I called back and escalated to a manager ABU BAKER who promised to review the call and call me back. Almost 2 months went by and no one called then I contacted the customer service team who told me the manager who assisted me is not in and I need to wait on his response( even though I have been waiting for 2 months). I then escalated this and finally a manager by the name of glen assisted me and reassured me he will have it fixed and my policy amended.
THE FIXING HE DID WAS AMEND MY POLICY BUT ALSO INCREASE MY EXCESS ! ! I had to call dial direct back for a third time with the same issue and then given the same push back from the customer service representative only for Glen to tell me my excess is correct and needed to be amended and he can't change it. Even though this was NOT the offer given to me on the initial call.
I NOW HAVE AN ADDITIONAL 1500 OF EXCESS ON MY POLICY THAT I HAVE TO PAY FOR DIAL DIRECTS INCOMPETENCE AND EMPTY PROMISES JUST TO GET A SALE!!!!
THIS WAS THE WORST SERVICE I HAVE ENCOUNTERED THUS FAR AND I SHOULD NOT BE PAYING FOR YOUR MISTAKES !!!!!
We will be in contact to discuss your concern.
Kind Regards,
The Dialdirect Team.
We will be in contact to discuss your concern.
Kind Regards,
The Dialdirect Team.
We have attempted to contact you without success and we have left a message on your voice mail.
We are currently conducting an investigation into your concerns in order to provide you with feedback.
Kind Regards,
The Dialdirect Team.
We have attempted to contact you without success and we have left a message on your voice mail.
We are currently conducting an investigation into your concerns in order to provide you with feedback.
Kind Regards,
The Dialdirect Team.
We confirm that your concerns were investigated and that the outcome was discussed with you. We acknowledge that there was indeed an error from our side, which we have rectified and the service failure was addressed on an internal basis.
We further confirm that your cover has a standard excess applicable, which we have discussed with you in detail. The excess forms part of the policy and cannot be removed.
We do apologise about the service failure and for any inconvenience this has caused, but please understand that the best possible offer has been discussed with you.
We have attempted to contact you back to conclude the matter, without success.
We will appreciate it if you can contact our Service Specialist back to finalise the complaint.
Kind Regards,
The Dialdirect Team.
We confirm that your concerns were investigated and that the outcome was discussed with you. We acknowledge that there was indeed an error from our side, which we have rectified and the service failure was addressed on an internal basis.
We further confirm that your cover has a standard excess applicable, which we have discussed with you in detail. The excess forms part of the policy and cannot be removed.
We do apologise about the service failure and for any inconvenience this has caused, but please understand that the best possible offer has been discussed with you.
We have attempted to contact you back to conclude the matter, without success.
We will appreciate it if you can contact our Service Specialist back to finalise the complaint.
Kind Regards,
The Dialdirect Team.