SK
Shawn K
1 reviews | Active since Jan 2026
20 Jan 2026, 12:16
Empty promises
My car was towed on the 14th December, still no feedback after Dial direct promised me feedback after 7 days, after logging the complain, it's now 14 days and still no phone call.i have complaint on the 5thJan, 13th Jan, 16th Jan. This is not what the logo or slogan that Dial direct advertise say. This is a bad experience and I think I was patient enough waiting. The only communication I got, INCREASE FOR 2026, AND WILL BE DEDUCTED ON THIS Date. Policy number: *** Is there anyone else having this experience with Dial direct, my email is ***.
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Replies (2)
Dialdirect's replyOfficial
20 Jan 2026, 12:20 Hi Shawn,
We are disappointed to hear about your service experience. Kindly note that your matter has been escalated to the relevant team to look into. Kind Regards,
Dialdirect Team
We are disappointed to hear about your service experience. Kindly note that your matter has been escalated to the relevant team to look into. Kind Regards,
Dialdirect Team
Dialdirect's reply20 Jan 2026, 12:20
Official
Hi Shawn,
We are disappointed to hear about your service experience. Kindly note that your matter has been escalated to the relevant team to look into. Kind Regards,
Dialdirect Team
We are disappointed to hear about your service experience. Kindly note that your matter has been escalated to the relevant team to look into. Kind Regards,
Dialdirect Team
SK
Shawn K's updateReviewer Update
22 Jan 2026, 09:08Empty Promises
This is Shawn Klaaster and today is the 22th January 2026, still no feedback. I have posted 5th Jan, 13th Jan, 16th Jan and today, still no phone call.
I had a breakdown on the 14th December along the road for a oil leak. i phoned Dial direct for road assistance, the car was collected at after 6/7pm. the car was dropped off at the tow truck depo due to VW Parow being close. the following day my car was delivered to VW. i received a mail from VW my ignition is broken they cannot do diagnostics on the car, because the car needs to be switch on. i laid a complaint but no further communication from Dial direct, this is not the service you promise and that was almost 3 weeks ago, the last communication was a 1 minute call saying the investigation will take 7 days, its almost 14 days no feedback , its almost 21 days now
This is Shawn Klaaster and today is the 22th January 2026, still no feedback. I have posted 5th Jan, 13th Jan, 16th Jan and today, still no phone call.
I had a breakdown on the 14th December along the road for a oil leak. i phoned Dial direct for road assistance, the car was collected at after 6/7pm. the car was dropped off at the tow truck depo due to VW Parow being close. the following day my car was delivered to VW. i received a mail from VW my ignition is broken they cannot do diagnostics on the car, because the car needs to be switch on. i laid a complaint but no further communication from Dial direct, this is not the service you promise and that was almost 3 weeks ago, the last communication was a 1 minute call saying the investigation will take 7 days, its almost 14 days no feedback , its almost 21 days now
SK
Shawn K's update22 Jan 2026, 09:08
Reviewer Update
Empty Promises
This is Shawn Klaaster and today is the 22th January 2026, still no feedback. I have posted 5th Jan, 13th Jan, 16th Jan and today, still no phone call.
I had a breakdown on the 14th December along the road for a oil leak. i phoned Dial direct for road assistance, the car was collected at after 6/7pm. the car was dropped off at the tow truck depo due to VW Parow being close. the following day my car was delivered to VW. i received a mail from VW my ignition is broken they cannot do diagnostics on the car, because the car needs to be switch on. i laid a complaint but no further communication from Dial direct, this is not the service you promise and that was almost 3 weeks ago, the last communication was a 1 minute call saying the investigation will take 7 days, its almost 14 days no feedback , its almost 21 days now
This is Shawn Klaaster and today is the 22th January 2026, still no feedback. I have posted 5th Jan, 13th Jan, 16th Jan and today, still no phone call.
I had a breakdown on the 14th December along the road for a oil leak. i phoned Dial direct for road assistance, the car was collected at after 6/7pm. the car was dropped off at the tow truck depo due to VW Parow being close. the following day my car was delivered to VW. i received a mail from VW my ignition is broken they cannot do diagnostics on the car, because the car needs to be switch on. i laid a complaint but no further communication from Dial direct, this is not the service you promise and that was almost 3 weeks ago, the last communication was a 1 minute call saying the investigation will take 7 days, its almost 14 days no feedback , its almost 21 days now