ME
Malan E

1 reviews | Active since Jun 2015

10 Jun 2015, 18:43

early payment deduction

i joined Dial Direct on the 4th of June 2015. The gentlemen arranged for no adminastrative fees to be deducted this month.<br> also arranged a deduction date of the 20th of every month. Deduction fee plus adminastrative fee was deducted on the 9th of June 2015 without warning.<br> Dial Direct made me feel like they can take MY money just when they want to.. <br> for someone that gets paid on the 20th of each month, the 9th is the last week of the month... Dial Direct basically took the last money I had out of my account.<br> I dont even know why im with Dial Direct.<br> i mailed complaints at [Email Removed] and i spoke to a consultant and no one botherd to come back to me<br> i have to say WORST SERVICE EVER!!!!!<br>

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Replies (1)
Dialdirect
Dialdirect's reply11 Jun 2015, 08:07
Official
Hello malanve,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists attempted to contact you on you mobile, unfortunately without any success.

We will be able to provide you with feedback regarding the outcome of your complaint before close of business today, as the matter is being investigated.

We apologise for the frustration and inconvenience this has caused, we are confident that we will be able to resolve this matter soon.
Regards,
The Dialdirect Team

Best regards,