LM
Lundikazi M
1 reviews | Active since Jan 2014
25 May 2026, 11:25
E-hailing claim
We registered a claim on an e-hailing insurance on the 6th of May, till today (the 25th of May) we have not been informed of the outcome of the claim and this is a business car, meaning we have lost income for a month with Dial Direct failing to inform us of the process and outcome.
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Dialdirect's replyOfficial
25 May 2026, 11:29Hi Lundikazi,
Thank you for bringing this to our attention.
We sincerely apologize for the delay and lack of communication regarding your claim registered on 6 May. We understand the importance of your vehicle to your business and the impact this has had on your income. This is not the level of service we strive to provide.
We have escalated your matter to our claims team for review; you will be contacted directly with an update. Please rest assured that we are committed to resolving this matter as quickly as possible.
We value your feedback and will use it to improve our communication processes to ensure our clients are kept informed.
Kind regards,
The Dial direct team
Thank you for bringing this to our attention.
We sincerely apologize for the delay and lack of communication regarding your claim registered on 6 May. We understand the importance of your vehicle to your business and the impact this has had on your income. This is not the level of service we strive to provide.
We have escalated your matter to our claims team for review; you will be contacted directly with an update. Please rest assured that we are committed to resolving this matter as quickly as possible.
We value your feedback and will use it to improve our communication processes to ensure our clients are kept informed.
Kind regards,
The Dial direct team
Best regards,
Dialdirect's reply25 May 2026, 11:29
Official
Hi Lundikazi,
Thank you for bringing this to our attention.
We sincerely apologize for the delay and lack of communication regarding your claim registered on 6 May. We understand the importance of your vehicle to your business and the impact this has had on your income. This is not the level of service we strive to provide.
We have escalated your matter to our claims team for review; you will be contacted directly with an update. Please rest assured that we are committed to resolving this matter as quickly as possible.
We value your feedback and will use it to improve our communication processes to ensure our clients are kept informed.
Kind regards,
The Dial direct team
Thank you for bringing this to our attention.
We sincerely apologize for the delay and lack of communication regarding your claim registered on 6 May. We understand the importance of your vehicle to your business and the impact this has had on your income. This is not the level of service we strive to provide.
We have escalated your matter to our claims team for review; you will be contacted directly with an update. Please rest assured that we are committed to resolving this matter as quickly as possible.
We value your feedback and will use it to improve our communication processes to ensure our clients are kept informed.
Kind regards,
The Dial direct team
Best regards,