Driver excluded

Our insurance cover is through Dialdirect on my name with me and my husband as nominated drivers for our vehicles. I was horrified to only find out last week that my husband has been excluded to drive our vehicles since - hold for it - last year April. I did not receive any notification in writing not even a simple telephone call. I find this service appalling. Amazing how I have been paying paying paying for us to be adequately insured yet we haven't gotten the service we expected for the R 1000's of rands spend on insurance cover since last year. I logged this query last week already and am still awaiting feedback ??? My question is how is this following the Consumer Act - We have not been protected at all. #disappointedcustomer