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Barbs A
1 reviews | Active since Apr 2018
05 Feb 2021, 13:19
Dreadful service !
Do I really have to give a star...they do not even deserve one star. We have been trying to get information from them regarding a large insurance policy that we have with them. Every email is addressed by a different consultant and the answers we get are different too....Absolutely, shocking customer service!
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
05 Feb 2021, 13:41Hello Barbs,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply05 Feb 2021, 13:41
Official
Hello Barbs,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
BA
Barbs A's updateReviewer Update
05 Feb 2021, 17:20Dear Dean Spencer and Juventus Pillay thank you for your fast response and sorting this all out. Very much appreciated. Kind regards Barbara van Aardt
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Barbs A's update05 Feb 2021, 17:20
Reviewer Update
Dear Dean Spencer and Juventus Pillay thank you for your fast response and sorting this all out. Very much appreciated. Kind regards Barbara van Aardt
Dialdirect's replyOfficial
09 Feb 2021, 12:31Hi Barbs,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Dialdirect's reply09 Feb 2021, 12:31
Official
Hi Barbs,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team