Dreadful service

I am disgusted and horrified at the rate DialDirect has de*****ed me when I have been a loyal customer, consistently paying my monthly premiums of R392.87 without fail regardless of the fact that I am a pensioner with no additional income besides my grant. I took this insurance because I needed peace of mind that in case of an emergency my house would be covered but clearly the promises they make are nothing but a lie and a **** to get premiums and repudiate claims when you make them. I find myself without basic need of water as one of the pipes in the bathroom burst and the main water supply had to be closed to stop water from flooding the house and all I get from DialDirect is a quotation of R2400 excluding the people that would replace the tiling and plastering if the wall and then I'm told unfortunately they do not cover that. DialDirect has appalled me with their lack of service and consideration. Who needs insurance with ********** like these who **** pensioners off their money.