Dragging Claim

It's a little over a month since my car was hijacked, claim submitted on 07 December 2021. I commend the claim assessor (Neels) for a quick turn around and wish all were as swift in processing the claim. The processor informed me he was completed from his side, and that the claim was with management. This was four days ago, and I have not heard anything yet. It is taking too long and I am getting frustrated and tired of having to call in for updates. It's already difficult commuting to work, and I can't deal with the added stress when schools re-open. Speedy resolution required.