Double deduction of premium :(

<p>I am very upset with Dial Direct at this very moment, we have been with you for quite a few years, but this past week has been horrible dealing with Dial direct.</p> <p>My deductions always go off on the 1st of the month and for no reason Dial direct tried to deduct the June payment on the 24th of May.... Needless to say at that stage my salary was not paid in yet. We then called the call center who then "rectified" this to rather go off on the 1st as always.<br />Then when the payment bounced we thought we will wait and see. Then when the money was available the payment went through on the 25th of May.<br />Now this morning (1 June) I receive a message with a second deduction for the June Premium.... Thus we paid twice for Dial directs mistakes.</p> <p>Have just contacted Dial direct to refund me and they tell me it is going to take 7-14 working days. That is not acceptable. I have a very strict budget and how will I be able to cope with that.</p>