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Shawn
1 reviews | Active since Sept 2022
06 Jun 2023, 10:12
Dont let this company fool you
When claiming this company sends out the worst assesors and try to replace your stuff with inferior products.My excess is worth more than the job so why do i need you?Why does one need insurance when you are actually paying for the job yourself.Im sick of the constant "An agent will get back to you"but never does.If i let them install inferior products than i will have to repeat the same thing after a while..........and paying again for it.You are only good when they are deducting but when its time to claim it seems like you have to beg for the thing you have been paying for 10years already
Helpful (0)
Replies (6)0
Replies (6)
Dialdirect's replyOfficial
06 Jun 2023, 10:14Hello
Shawn,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Shawn,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Dialdirect's reply06 Jun 2023, 10:14
Official
Hello
Shawn,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Shawn,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
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Shawn's updateReviewer Update
06 Jun 2023, 17:11This company is trying to threaten and bully me into taking their inferior products. Do the right thing and install the correct thing.I cant believe I'm begging for something that I've been paying for 10years. This is the type of service you get when claiming
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Shawn's update06 Jun 2023, 17:11
Reviewer Update
This company is trying to threaten and bully me into taking their inferior products. Do the right thing and install the correct thing.I cant believe I'm begging for something that I've been paying for 10years. This is the type of service you get when claiming
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Shawn's updateReviewer Update
08 Jun 2023, 16:01Nobody ever gets back to you .Even in times of crisis.This is the worst company ever.They should get a zero star rating
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Shawn's update08 Jun 2023, 16:01
Reviewer Update
Nobody ever gets back to you .Even in times of crisis.This is the worst company ever.They should get a zero star rating
Dialdirect's replyOfficial
08 Jun 2023, 16:07Our apologies that our team has not made contact yet. Kindly note that we have escalated the matter to the claims manager to assist.
Our Sincere apologies for inconvenience caused.
Kind regards,
Dialdirect Insurance
Our Sincere apologies for inconvenience caused.
Kind regards,
Dialdirect Insurance
Dialdirect's reply08 Jun 2023, 16:07
Official
Our apologies that our team has not made contact yet. Kindly note that we have escalated the matter to the claims manager to assist.
Our Sincere apologies for inconvenience caused.
Kind regards,
Dialdirect Insurance
Our Sincere apologies for inconvenience caused.
Kind regards,
Dialdirect Insurance
S
Shawn's updateReviewer Update
21 Jun 2023, 17:47How is that after a month my claim is not finalised.You approve a claim then the construction company decides not to do the job.Who works for who.Sounds very fishy and im still the loser.Funny thing is while im struggling to finalise the claim i am continuing to pay my premies.So i am upholding my part of our agreement,why cant you.
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Shawn's update21 Jun 2023, 17:47
Reviewer Update
How is that after a month my claim is not finalised.You approve a claim then the construction company decides not to do the job.Who works for who.Sounds very fishy and im still the loser.Funny thing is while im struggling to finalise the claim i am continuing to pay my premies.So i am upholding my part of our agreement,why cant you.
Dialdirect's replyOfficial
01 Jul 2023, 10:40Hi Shawn,
Please kindly advise if you did get assistance with your claim quire.
Kind Regards
Dialdirect Team
Please kindly advise if you did get assistance with your claim quire.
Kind Regards
Dialdirect Team
Dialdirect's reply01 Jul 2023, 10:40
Official
Hi Shawn,
Please kindly advise if you did get assistance with your claim quire.
Kind Regards
Dialdirect Team
Please kindly advise if you did get assistance with your claim quire.
Kind Regards
Dialdirect Team