TB
Ted B

1 reviews | Active since May 2024

25 Jun 2024, 15:25

Don't Dial Direct

Signed up for a policy and canceled it after one week. The iphone app that I was supposed to use to do an inspection on my vehicle crashed every time I tried to use it. I was unable to log into my profile on their website it gave an error every time. I sent several emails asking for assistance and never got any reply. What I did get, however, three times, were calls trying to upsell me to additional products. I don't know about you, but I have a policy of not doing business with companies that are this ***********.

0
Replies (3)
Dialdirect
Dialdirect's reply25 Jun 2024, 15:39
Official
Hello Ted,

We are disappointed to hear about your service experience. 

Kindly note that your matter has been escalated to the relevant team to look into. 
 
Kind Regards, 
The Dial Direct Team
TB
Ted B's update25 Jun 2024, 15:49
Reviewer Update
The same boilerplate canned response you give to everyone. Why bother doing that if it doesn't achieve anything? When will companies learn that PR on its own doesn't achieve anything if it's not backed up by service?
Dialdirect
Dialdirect's reply26 Jun 2024, 11:34
Official
Good day Ted

We have tried contacting you on the number that has been provided. Kindly provide us with an alternative number to call you on as TrueCaller is rejecting our calls.

Thanking you in advance
The Dialdirect Team