Don't bother if you're differently abled, or expect decent service and low increases

After Dial Direct insurance put my building premium up too much (their maths doesn't compute - increasing the value of something by 7% doesn't warrant a 25% increase), I wrote to them to discuss. I sent emails. Dozens and dozens of emails to 5 valid and different addresses at the company (I have all the auto replies). Over a period of three weeks, I re-wrote and re-sent various communications. Never did they reply. I'm hard of hearing, so phoning is very tricky. Besides the fact that where I live rurally, there's no reception/communication. And their app doesn't work. Eventually I managed to get someone to help me phone them to cancel my cover, as their service is simply k-k. Especially for those of us who are differently abled/mildly handicapped. ****-ty service if ever. Rather use Naked. They at least reply to emails.