BS
BONGIWE S
1 reviews | Active since Feb 2017
10 Feb 2017, 14:46
Dololo refund...
<p>After it took a whole month to finally to payout my claim, I was debited a premium for another month for a car which was written off. 3 weeks and counting I'm still waiting for my refund, I've spoken to so many people and they all tell me a the same generic story about how the request was sent to the finance depatment and it's been processed. I work for an insurance company myself and the most it should take to refund a client is 7 days..... It's not even about the refund as the amount is a measley R950 but the principle. Just pay me what belongs to me, that's it.</p>
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Replies (2)
Dialdirect's replyOfficial
10 Feb 2017, 14:54Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply10 Feb 2017, 14:54
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
10 Feb 2017, 15:00We have attempted to call you but could not reach you.
We have authorised your refund and you can expect the funds in your account within three business days.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply10 Feb 2017, 15:00
Official
We have attempted to call you but could not reach you.
We have authorised your refund and you can expect the funds in your account within three business days.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team
Best regards,