1 reviews | Active since Dec 2013
Doing Unauthorized credit check on my profile
After complaining on Telesure Group I discover today that Dial Direct is part of the Telesure Group. I am sick of the manner how Dial Direct treats prospective customers!! On 6 Nov 2015 Transunion notified me that Telesure did a credit check on me! Today I made the maths that it was actualy Dial Direct who did it!!<br> <br> I would like to know why your company made a credit check at Transunion on my ID! I did not consent for you to check my credit status and is livid about it. You have no right to do a credit check until I said yes for your product! I need immediate responds as to why this took place and a formal letter addressed to Transunion stating that you checked my credit without my consent. I will however report this matter to Transunion.<br> <br> Lastly I will never perform an online quote again! Never during the online quote did I OK Dial Direct to contact me or do a credit check on me! Since my online quote I received 5 calls from the call center and for all 5 I said I was only investigate the option to go with Dial Direct. I chose to do the only quote because I do not want to speak to a call center agent yet but now they harassing me with calls!!
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation has been in contact with you and discussed your concerns with you in detail.
We will certainly look into our scripting on our sites and amend it where necessary.
Thank you for your understanding in this regard and we apologise if we have offended you in any way, it was not our intention to do so.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation has been in contact with you and discussed your concerns with you in detail.
We will certainly look into our scripting on our sites and amend it where necessary.
Thank you for your understanding in this regard and we apologise if we have offended you in any way, it was not our intention to do so.
Kind regards,
The Dialdirect Team.
