***** and unreliable

Hi.on Friday 10th October I wrote a review about dial direct delaying to process a claim. I was told that They have assigned a new investigator as the one who started it was sick. On Monday 15th a person came to the estate I stay who turned to be not the one I was told about. He confirmed my adress and asked the securities if indeed i resided at the adress. On 17th got a response that dial direct won't be paying my claim because based on the investigation they did. I didn't cause the accident, I was third party and the person Who who caused accident admitted she was wrong.Her insurance foned me at some point to verify the events and I cooperated and told me they will ne waiting for my insurance to contact them coz it is their client who created all this and shensays honest and told them. To my surprise dial direct does not want to pay for the claim and did not even engage the other party"s insurance.The original investigator is on record saying he went to my mother's adress address to interview her of which it's pure lies he only phoned her. If an investigator can lie, what is more in it ?Pls help