Do not insure contents with Dial Direct they will never cover a power surge .Use OUtsurance they are the best

I logged a claim with Dial Direct on the 08th of July 2019. The consultant(Leone Swart ,Ryan Kisten manager ) never called me back with any feedback whatsoever. Today(16/07/2019) after calling and speaking to Avesh i was told my claim will not be paid out and it was not a power surge all the equipment was damaged due to wear and tear except my fish tank pump which was damaged due to power surge(City Power reference confirmed on 7th July) . The worst part of this is the fish tank is 5years old , LG tv is 3years old , ps3 4years old(was tampered with according to technician but he broke the seal when opening device) , wii is 4 years old and switches of after 10 minutes (after surge) and now its not reading disks) and my deep freezer is still within warranty (it was short gas --it now needs a regas ). Assess tec was the company doing the assessment and I have to confirm the assessment was utter *******. The filtration system supp**** to them did not include nosels or pipes as the technician forgot it at my house , so how did they test the pump if it has no on light and the only way is to run it via kick start with nosils in water. This outcome is extremely suspicious as my ps3 seal was never broken nor my Wii /Samsung theatre system. Did the technician take pictures of the devices before making claims it was tampered with. Are the technicians certified to work on fridges and PS3. The guys who did the assessment at my house picked up all the devices and through them into the back of a van and left , no special care of the electronic equipment … Dial Direct will be hearing from my lawyers and this complaint will be sent to the ombudsman. This makes a person realise that outsurance is the best in the business for fairness and honesty , everyone reading this article will understand that dial direct only want money and nothing else they do not care for their clients.