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SK
Swazi K

1 reviews | Active since Sept 2016

02 Jun 2021, 09:12

DO NOT DIAL DIARECT. THEY ARE A ****.

DO NOT DIAL DIARECT. I REPEAT DO NOT. Dial Direct deserves not a single star after the way they have treated me, a client of theirs. 1st claim ever and the nightmare one has had to endure. The gaslighting is at its peak. No sense of urgency, never return calls, you will be ignored and sent automated replies instead when you seek to engage them. It has been hell. 3rd month in and am still not winning eith them, worse they debited though I had instructed them not to. My POLN:***. I will never consider them as a potential insurer in the near future, was twice bitten. I regret moving from Outsurance who are indeed the best and stick to their word. BE WARNED about such who only care about meeting targets with no intention or willingness to assist their clients. Its gross. Am starting to thing they get a kick from all these terrible reviews they get. What saddens me is that even the Ombudsman for short term insurance seems to be working together in making lives hell.

0
Replies (11)
Dialdirect
Dialdirect's reply02 Jun 2021, 10:27
Official
Hello Swazi,

We acknowledge receipt of your complaint.

We note that your matter has been escalated to our Internal Dispute team to investigate. They will contact you with feedback.

Kind Regards,
The Dialdirect Team
SK
Swazi K's update21 Jun 2021, 05:58
Reviewer Update
3 weeks later and dial direct still has done nothing to solve my claim issue. What an embarrasment.
Dialdirect
Dialdirect's reply21 Jun 2021, 11:52
Official
Hello  Swazi,

We note that our team have made contact with you today regarding your matter.

Kind Regards,
The Dialdirect Team
SK
Swazi K's update06 Jul 2021, 08:57
Reviewer Update
It is over a month and you are still sending me from pillar to post. You keep sending me messages about someone to call me and resolve the issue. But none of that is happening. What a big ****. I beed you to sort this out. Its been 4 months .. ...what nonsense is this?
Dialdirect
Dialdirect's reply06 Jul 2021, 12:19
Official
Hi Swazi,

We are sorry you feel this way, however, we note that our team made contact with you today regarding your matter. 

Kind Regards,
The Dialdirect Team
SK
Swazi K's update26 Jul 2021, 08:01
Reviewer Update
@dialdirect your assessor Mark came on Wed & said I will be contacted same day regarding a 4 months old claim, till date nobody has bothered & Kekeletso is ignoring my emails. What will it take really?
SK
Swazi K's update28 Jul 2021, 11:12
Reviewer Update
@dialdirect I am still waiting you said I will be called its now 7 days later on this 4 months old claim. Despicable conduct
Dialdirect
Dialdirect's reply28 Jul 2021, 11:41
Official
Hello Swazi,

Our team confirmed that they have provided you with feedback via email regarding your matter. 

Kind Regards,
The Dialdirect Team
SK
Swazi K's update28 Jul 2021, 12:15
Reviewer Update
Dialdirect Insurance there is no such email. You keep saying things that are untrue.....hence it 4months 7 days later and am still getting this lame feedback. It takes you 3 days to get a quote? You are shameless.
SK
Swazi K's update30 Jul 2021, 05:31
Reviewer Update
Dialdirect Insurance Since last week Wed, am yet to receive a report on Marks assessment. Kekeletso has told you, she has emailed me which is a lie & it would seem that is what you have resorted to. With your I don't care attitude.Fix my claim already, its been 4months.
Dialdirect
Dialdirect's reply30 Jul 2021, 10:26
Official
Hello  Swazi,

We note that our team have made contact with your and your concerns have been addressed.

Kind Regards,
The Dialdirect Team