IM
Itumeleng M

1 reviews | Active since May 2016

01 Sept 2023, 14:08

Dissatisfied Client

Claim process is bad and stressful. They make it look simple. Then the case gets assigned to different people. Some like Prince Hlangwane don't respond to emails . Then you discover there's hidden excesses. I didn't know if you claim within 6 months there extra excess. This are things that needs to be mentioned at point of sale. I seriously don't know how I feel about dialdirect. I think Dialdirect and Kingprice are just the same whatsapp. If you insured them, you as good as without cover. Anyway, I shall wait for the outcome.

0
Replies (1)
Dialdirect
Dialdirect's reply01 Sept 2023, 14:18
Official
Hello Itumeleng,
 
We are sorry to hear about your disappointment.
 
Our claims team will keep you updated on your claim.
 
Kind regards,
Dialdirect Team