Dissatisfaction of the service by dialdirect warranty policy

I wrote he in Dec about my dissatisfaction with dialdirect warrant which I took years back and been paying without any fail my premiums.

They promised to call me back after my review of which they did but because I was in the EC we couldn't get each other until I came back to CT and they contacted me.

They wanted to open a claim for that time and I told them the story and that my car is still not right and I told the person I from Nissan as we speak but my car failed again and ended up calling my insurance to tow me back home.

The person advised that I must take the car to Nissan of which I did and went to the one close by. *** gave me a list of things that needs to be sent to them and people from Nissan did after their diagnosis. They were quiet for 2 weeks until the 1st where someone called to find out if my claim was resolved and told him no because the car has been at the car dealers for 2 weeks and no one is called either myself or them. No response when I send Llewellyn and cc ***. It's as if the don't care. This person called the Azi and she gave them the quote of +R29k and this person said the warranty can only pay up to the max of R5000 of which they'llve to send it to me and will have to pay the rest myself.

Up until today I haven't receive any call, no money from them. The info about the maximum amount I got it from Nissan, no one is bothering to notify me. I even sent them an email, no response still. Dial direct warranty is a no go area