Dissatisfaction by dialdirect warranty

After I wrote here and more than 2 weeks of no communication I reverses my premium when they sent me a Debi check that it's increasing, remember they said I must take my car to Nissan and there after no communication at all. They called me yesterday tell to tell me that the Claim has been approved and they'll send the R5k out of +R29k that's been charged by Nissan. At least today I'm waking up with an email that due to the reversal the policy is canceled. These people are ******, why must they wait for me to reverse my money inorder for them to communicate with me, why must they wait for me to write a review on hello Peter inorder for them to take a step. People be warned, I told the person that called me I don't care whether they pay or not because it's a drop in an ocean anyway after so many years I've been paying them