OV
Ongezwa V
1 reviews | Active since Aug 2020
12 Aug 2020, 13:22
Dissappointed client
I was in a motor vehicle accident on the 12 July 2020 and contacted my insurance to submit a claim, it is my first claim ever and i was assigned a consultant Sean on the 13 July 2020 and an assessor on the 15 July 2020. we have all been in communication since even though the communication has not been all that good as i have had to repeatedly ask for feedback and updates. since then i have been requested various information of which i have supp****. i also received a courtesy car on the 14th July 2020 which would be taken back 13th August 2020. Till date the claim procedure is dragging out with each passing day and i am so frustrated because in 30 days i am still being given the run around, stories and excuses. I really regret having joined dialdirect if really this is how they treat their customers. mind you the insurance is still deducting monthly.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
12 Aug 2020, 13:40Hello Ongezwa,
We would like to apologise for the service.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
Dialdirect's reply12 Aug 2020, 13:40
Official
Hello Ongezwa,
We would like to apologise for the service.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
OV
Ongezwa V's updateReviewer Update
12 Aug 2020, 16:08Good Day,
A representative from Dial Direct has been in contact with me and assisted with the vehicle hire extension as well. Some light......
A representative from Dial Direct has been in contact with me and assisted with the vehicle hire extension as well. Some light......
OV
Ongezwa V's update12 Aug 2020, 16:08
Reviewer Update
Good Day,
A representative from Dial Direct has been in contact with me and assisted with the vehicle hire extension as well. Some light......
A representative from Dial Direct has been in contact with me and assisted with the vehicle hire extension as well. Some light......
Dialdirect's replyOfficial
25 Aug 2020, 11:28Hello Ongezwa,
We can confirm that the claims processor has been in contact with you regarding your claim and will continue to update you as she proceeds with finalising your claim.
We can further confirm that we are assisting you with a rental vehicle.
Please accept our apology for the inconvenience caused.
Regards,
The Dialdirect Team
We can confirm that the claims processor has been in contact with you regarding your claim and will continue to update you as she proceeds with finalising your claim.
We can further confirm that we are assisting you with a rental vehicle.
Please accept our apology for the inconvenience caused.
Regards,
The Dialdirect Team
Dialdirect's reply25 Aug 2020, 11:28
Official
Hello Ongezwa,
We can confirm that the claims processor has been in contact with you regarding your claim and will continue to update you as she proceeds with finalising your claim.
We can further confirm that we are assisting you with a rental vehicle.
Please accept our apology for the inconvenience caused.
Regards,
The Dialdirect Team
We can confirm that the claims processor has been in contact with you regarding your claim and will continue to update you as she proceeds with finalising your claim.
We can further confirm that we are assisting you with a rental vehicle.
Please accept our apology for the inconvenience caused.
Regards,
The Dialdirect Team
OV
Ongezwa V's updateReviewer Update
25 Aug 2020, 11:47Hello,
Noted. I confirm the extension of the vehicle until tomorrow (25 August 2020) as per telecommunication with you guys (email from Louis from yesterday) then again i sit and wait not knowing the next move.
Noted. I confirm the extension of the vehicle until tomorrow (25 August 2020) as per telecommunication with you guys (email from Louis from yesterday) then again i sit and wait not knowing the next move.
OV
Ongezwa V's update25 Aug 2020, 11:47
Reviewer Update
Hello,
Noted. I confirm the extension of the vehicle until tomorrow (25 August 2020) as per telecommunication with you guys (email from Louis from yesterday) then again i sit and wait not knowing the next move.
Noted. I confirm the extension of the vehicle until tomorrow (25 August 2020) as per telecommunication with you guys (email from Louis from yesterday) then again i sit and wait not knowing the next move.
OV
Ongezwa V's updateReviewer Update
01 Sept 2020, 10:24Good Day,
Beginning of a new month and I am still sitting in the same place. Now the blame has been shifted to myself and Audi (3rd Party) about a form requesting Crash Data and diagnostic test report and is not being released. The courtesy vehicle has continued being extended for 3 days at a time pending the finalization. Last i spoke to telesure they has assured me that the finalization of the claim would be done by 28 August 2020 with or without the report since i had also sent emails to Audi trying to assist in the situation. This has been by far the worst experience i have received thus far and still maintain i would not recommend them.
Beginning of a new month and I am still sitting in the same place. Now the blame has been shifted to myself and Audi (3rd Party) about a form requesting Crash Data and diagnostic test report and is not being released. The courtesy vehicle has continued being extended for 3 days at a time pending the finalization. Last i spoke to telesure they has assured me that the finalization of the claim would be done by 28 August 2020 with or without the report since i had also sent emails to Audi trying to assist in the situation. This has been by far the worst experience i have received thus far and still maintain i would not recommend them.
OV
Ongezwa V's update01 Sept 2020, 10:24
Reviewer Update
Good Day,
Beginning of a new month and I am still sitting in the same place. Now the blame has been shifted to myself and Audi (3rd Party) about a form requesting Crash Data and diagnostic test report and is not being released. The courtesy vehicle has continued being extended for 3 days at a time pending the finalization. Last i spoke to telesure they has assured me that the finalization of the claim would be done by 28 August 2020 with or without the report since i had also sent emails to Audi trying to assist in the situation. This has been by far the worst experience i have received thus far and still maintain i would not recommend them.
Beginning of a new month and I am still sitting in the same place. Now the blame has been shifted to myself and Audi (3rd Party) about a form requesting Crash Data and diagnostic test report and is not being released. The courtesy vehicle has continued being extended for 3 days at a time pending the finalization. Last i spoke to telesure they has assured me that the finalization of the claim would be done by 28 August 2020 with or without the report since i had also sent emails to Audi trying to assist in the situation. This has been by far the worst experience i have received thus far and still maintain i would not recommend them.