DISSAPOINTED IN A TRUSTED INSURANCE COMPANY - DIAL DIRECT

I joined Dial Direct in March 2019, I insured my 2019 Renault Clio. on Monday 9 December 2019 I logged a claim as I hit a pothole causing damages to the vehicle.

On joining the insurer they asked all about my previous history with other Insurance companies which I gave as well as history claims. Now that I have claimed for damages to my new vehicle they are stalling on releasing authorisation as they first need to verify my history with my previous insurer.

it has taken 5 days for them to do all of this and still no answer on when authorisation will be given to the Panel beaters.

I am very disappointed and upset at the fact that they did not check my previous insurance history on joining them, but now that I have claimed they are coming with this.

I am very disappointed in the service I have received.