VH
VERNON H
1 reviews | Active since Dec 2015
29 Dec 2015, 08:28
DISPUTE LOGGED HANDLED POORLY
Once again I am faced with Dial Direct bad service. After receiving feedback from Dial Direct on 15/12/2015 that a sum of R5000 will be paid to repair my damaged awning which I logged with them on the 27/11/2015.I proceeded to log a dispute on the 15/12/2015 and was told it will take 5 working days before getting feedback. On the 23/12/2015 I was called by dispute handling agent Tertia Nel who with her feedback once again proceeded to give me the very same feedback as the regional sales manager. I am asking once again DIAL DIRECT WHERE IS THE QUOTATION???? that validates the R5000 payment. Today is exactly 1 month and 2 days since logging my claim and you are still dancing around looking for a quote to substantiate the R5000 payment which is yet to be released.
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Dialdirect's replyOfficial
29 Dec 2015, 09:04Hello howesvl1,
We acknowledge receipt of your complaint.
Tersia has been in contact with you regarding your concerns as raised above. Since the Service Provider is closed for the holiday period, we will arrange with the relevant Service Provider to review your quote once they are open.
Thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
Tersia has been in contact with you regarding your concerns as raised above. Since the Service Provider is closed for the holiday period, we will arrange with the relevant Service Provider to review your quote once they are open.
Thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply29 Dec 2015, 09:04
Official
Hello howesvl1,
We acknowledge receipt of your complaint.
Tersia has been in contact with you regarding your concerns as raised above. Since the Service Provider is closed for the holiday period, we will arrange with the relevant Service Provider to review your quote once they are open.
Thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
Tersia has been in contact with you regarding your concerns as raised above. Since the Service Provider is closed for the holiday period, we will arrange with the relevant Service Provider to review your quote once they are open.
Thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
Best regards,