KJ
Kaveen J
1 reviews | Active since Jan 2011
21 Dec 2015, 14:00
DISGUSTING SERVICE & RESPONSE TIME
I contacted dialdirect to report the death of my younger brother who had his car insured by them. The call centre agent Zayaan transferred me to Jessica who assured me that a manager will contact me the same day (18-12-2015) but I have not received a call back as yet?<br> <br> This is really shocking service from dialdirect and also extremely insensitive. It is evidently clear that once their client is deceased, that they have no interest in following up with the deceased family to resolve insurance obligations from their part?
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Dialdirect's replyOfficial
22 Dec 2015, 11:27Hello tenfifteen,
Please accept our sincere condolences for the loss of your beloved one.
As discussed with our Customer Relation Specialist, the claim is currently in progress. Due to the nature of the incident, this claim will unfortunately take longer than the norm, but we have committed to provide you with constant feedback during the claims process.
We apologise for the unnecessary inconvenience caused to you and that you were not contacted back as requested. The service failures will be addressed on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Best Regards,
The Dialdirect Team.
Please accept our sincere condolences for the loss of your beloved one.
As discussed with our Customer Relation Specialist, the claim is currently in progress. Due to the nature of the incident, this claim will unfortunately take longer than the norm, but we have committed to provide you with constant feedback during the claims process.
We apologise for the unnecessary inconvenience caused to you and that you were not contacted back as requested. The service failures will be addressed on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Best Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply22 Dec 2015, 11:27
Official
Hello tenfifteen,
Please accept our sincere condolences for the loss of your beloved one.
As discussed with our Customer Relation Specialist, the claim is currently in progress. Due to the nature of the incident, this claim will unfortunately take longer than the norm, but we have committed to provide you with constant feedback during the claims process.
We apologise for the unnecessary inconvenience caused to you and that you were not contacted back as requested. The service failures will be addressed on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Best Regards,
The Dialdirect Team.
Please accept our sincere condolences for the loss of your beloved one.
As discussed with our Customer Relation Specialist, the claim is currently in progress. Due to the nature of the incident, this claim will unfortunately take longer than the norm, but we have committed to provide you with constant feedback during the claims process.
We apologise for the unnecessary inconvenience caused to you and that you were not contacted back as requested. The service failures will be addressed on an internal basis.
Please feel free to contact our Customer Relation Specialist should you need further assistance herein.
Best Regards,
The Dialdirect Team.
Best regards,