Disgusting service from dialdirect and their claims administrator Arusha Chetty

My mother filed aclaim for a tv ****** from her house during a break-in. She was then asked go and get an A1 & A2 statement from the police by dialdirect. The police then said they only furnish insurance companies with this information "what type of insurance company is this?" Dialdirect then demanded proof of ownership for a 3yr old tv for which we had to pay for a bank statement and go to the store for a printout. This is the 4th week and the struggle continues. Now they want to replace with an inferior tv that doesn't match the specs of the ****** tv, irrespective of the evidence provided. The claims administrator Arusha Chetty has been horrible with service not to mention the poor communication. She's treating this like a favor instead a job she gets paid for.