RM
Refilwe M

1 reviews | Active since Mar 2021

29 Nov 2023, 11:06

Disgusting Service

Dial direct told me they have covered me with a full comprehensive cover only when I try find other quotes I’m told they have covered me with some savings cover of some sort, I have asked them to cancel my policy and refund me even stopped the debit order today they have deducted money again on my account after I’ve sent them emails for my refunds and never rep**** the agreement was that they will deduct money last day of the month today isn’t and they even increased premiums without my consent and went on to deduct that money without my consent that is ***** how I they not able to respond to my emails and able to deduct money from my account even when I have requested them not to. I want all my money back all of it.

0
Replies (9)
Dialdirect
Dialdirect's reply29 Nov 2023, 11:07
Official
Good day 

We are disappointed to hear about your service experience.  Kindly note that your matter has been escalated to the relevant team to look into.  Kind Regards,
The Dial direct Team 
RM
Refilwe M's update29 Nov 2023, 11:10
Reviewer Update
  • I want nothing to be looked into I want my refunds and cancel that policy, you can respond to Hello Peter not to your clients
Dialdirect
Dialdirect's reply29 Nov 2023, 11:13
Official
We do apologize for the inconvenience caused to you, our team will call you to assist with the refund. 
RM
Refilwe M's update29 Nov 2023, 11:24
Reviewer Update
I’m waiting.
Dialdirect
Dialdirect's reply29 Nov 2023, 11:54
Official
Our team will be in touch with you. 
Dialdirect
Dialdirect's reply29 Nov 2023, 11:54
Official
Our team will be in touch with you.
RM
Refilwe M's update29 Nov 2023, 13:13
Reviewer Update
I’m still waiting for the phone call.
Dialdirect
Dialdirect's reply29 Nov 2023, 13:39
Official
We have made a follow up with our team to make sure you contacted today before end of business.
RM
Refilwe M's update29 Nov 2023, 16:27
Reviewer Update
Am I getting my refunds or not?