Disgusting service

5 October 2021

To whom it may concern.

A month ago my business vehicle was involved in an accident.

I am fully covered with comprehensive cover with dial direct for the last 4 years.

My vehicle was removed from the scene and taken to a panel shop.

There after my insurance only uplifted the vehicle 3 weeks after the incident occurred they neglected my vehicle and I don't know if my vehicle was tampered with the insurance company informed me that the company who towed my vehicle is not on they panel so I had to pay half the cost.

The money was paid to the panel shop 3 weeks and ago they was waiting for the insurance company but they only went 3 weeks later.

Now they picked up my vehicle about a month after the incident they took it to they panel shop and now they say my claim is rejected.

So how do an insurance company reject a claim when it's fully insured and also they say it's used for business when it wasn't suppose to be used for business when it's a business insurance.

I have been a loyal client for dial direct for the past 8 years both personal and business I have never missed a premium and this is the service I get from my insurance.

Regards Rebecca ***