Disgusting Service

<p> </p> <p>On the 9th October 2016 my vehicle went for a service at GWM Cape Town Parow Branch. When I collected the vehicle that evening the service advisor told me that they are having a problem with the claim because the vehicle is registered as a petrol vehicle instead of a diesel vehicle on dial direct systems.</p> <p>As a Dial Direct Client this was very embarrassing because the dealer would not release the vehicle to me without the authorization number and I had to leave my vehicle at GWM because of this claim issue.</p> <p> </p> <p>I called Dial Direct and they said they will fix it but they need to amend the policy because they quoted me the incorrect premium.</p> <p> </p> <p>1. The Policy Clearly states that my vehicle is a GWM Steed 5 2.0 VGT P/u D/C</p> <p>2. Dial Direct told me telephonically that they quoted me incorrectly for this service plan. I'm not sure how this happened as the policy document clearly states that the vehicle is a Diesel Double Cab Pick Up.</p> <p>3. Because Dial Direct sold me the wrong plan now I’m liable for a shortfall. I disagree because the price I was quoted and on the policy docs is the price I pay”.</p> <p>4. Dial Direct assured me telephonically that GWM could process the because they rectified their system. That was not the case because when the Dealer called Dial Direct they gave them a pre authorization number and told the Dealer they will resolve the matter with Administration the next day. This was a setback because the Dealer would not release my vehicle to me. So another day without the vehicle.</p> <p>5. A week before I booked my vehicle in for a Service I called Dial Direct and I asked the agent if everything is in order with my plan for me to take it for a Service and they agent said everything is in order the plan is only active from the 1 November 2016.</p> <p>6. Why should I get penalized for a shortfall if my Plan clearly states that my vehicle is a Diesel and on Dial Direct system its petrol? Why should I wait another day for me to collect the vehicle when Dial Direct is in the wrong?</p> <p>7. Am I going to have the same problems when I take my vehicle again for a service in the near future?</p> <p>8. I was inconvenienced and embarrassed because YOUR sales agent did not do his job correctly.</p> <p>9. The GWM Service advisor told me that Dial Direct had a problem with the Service catalogue. How can it be, shouldn’t Dial Direct request and receive new Service catalogues on the vehicles that they insure?</p> <p>10. I made a follow up call on the 16th November 2016 to Dial Direct and the Dial Direct agent confirmed that the vehicle details remains unchanged, I was promised numerous amount of times that Dial Direct will call me back but I received no call backs. Continuously I have to follow up with Dial Direct it should be Dial Direct contacting me to confirm that the vehicle details have been corrected.</p> <p> </p> <p>Please resolve this problem on all my plan. I hope to get better service from Dial Direct because I have a Motor Plan, Service Plan as well as Motor Cover Plan and I do not want problems like this again on future claims.</p> <p> </p> <p>Three Months has passes and this case has not been resolved.</p>