MG
Mogamat G

1 reviews | Active since Jul 2013

25 Mar 2021, 13:34

Disgusting premium increase.

I have been insured with Dial Direct for a little over a year. After the policy review my insurance premium increased by R500. This kind of increase is beyond ludicrous, its actually disgusting. I don't see how this can be justified as none of my details has changed, I am working from home and drive less than 500km a month. After contacting the Dial Direct call centre the agent contacted the rates department who offered to decrease my premiums by R300. That's still a R200 increase. Even with the offered decrease, the premium is still more expensive than what I have received elsewhere. Needless to say, I have cancelled the policy and will be moving over to a different insurer.

0
Replies (3)
Dialdirect
Dialdirect's reply25 Mar 2021, 15:33
Official
Hello Mogamat,

We would like to look into your matter. Please send us a private message with your policy number or ID number. We are unable to trace your policy with the details provided.

Kind Regards,
The Dialdirect Team

Best regards,

MG
Mogamat G's update26 Mar 2021, 10:04
Reviewer Update
Good morning

Thank you for looking into this. My policy number was ***. Above all else, I would like clarity on the dramatic increase. The agent I spoke to was unable to advise what the reasoning behind it was.
Dialdirect
Dialdirect's reply26 Mar 2021, 10:53
Official
Thank you, our team will contact you to discuss.

Kind Regards,
The Dialdirect Team

Best regards,