Disgusting customer service

I have had a successful claim but here's the problem.when it's time for them to assist in recovering your excess they give you the run around. I spoke with Jabulani in collections on the 2/02/2023 which says it's with validations.Called again on the 9th was told exactly the same it's in validations and was then given the number for Candice Mandela.Called Candice and her number is engaged.Called again on the 13th and was told by Anne that I have not given all of the information pertaining to the third party which I have given to the very 1st person on the 26th of January a day after my accident but guess what someone did not do there work properly and now only for me to find out when I am doing a follow up which I feel I then should have been notified of and not wait for me to call in and then find out. I forwarded the information they needed and now we wait once again. Next call is today and I am now told by Latiefa Bougard in recoveries that I now again need to fill in forms but this information I gave to the 1st and 3rd person I spoke to so what the hell is going on. I am now nicely sick of the service I am getting and need someone that knows what they are talking about to be in contact with me as I have been a loyal customer for 6 years. You get your payments on time and now for me to be doing their work for them tomorrow so pathetic.The way I feel I would rather cancel and get myself a proper insurance as I don't have time for this circus.